Refund policy

We want you to love your new shoes. If you experience any issues with your purchase, please contact support@shopmodette.com and we’ll be happy to help. You may also request a return for a refund or store credit within 14 days of delivery. 

Items must be returned in their original condition. Please try shoes on carpeted surfaces and include the original dust bags in your return package. Returns that do not meet these requirements may not be approved, and reshipment costs will be the responsibility of the customer.

For your convenience, we offer a prepaid return label for $7, which will be deducted from your refund. Alternatively, you may choose your own shipping method. Return instructions will be sent by email once your return request has been approved.

Once your return is received and approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank. Store credit is issued immediately upon approval.

At this time, we do not offer exchanges. If you need help selecting your size, please refer to the size guide on the product page or reach out to support@shopmodette.com for assistance - we're happy to help before you place your order.